Frequently Asked Questions

Deborah Alling is the founder and sole care provider for My Pets Nanny Deb. She takes great pride in caring for pets big and small, and has over 27 years of experience.

Before services begin, you will need to provide two (2) copies of your house key and/or your garage code for accessing your house or apartment. We keep your keys in a sealed lockbox for additional security. There is a $12 charge for key pickup.

Change of plans? Please let us know as soon as you can. Because your time slot is reserved in advance, we may not be able to serve other clients at that time if you cancel with short notice.

If you cancel:

Within 0-48 hours: no refund

3-7 days notice: 80% refund or credit

8+ days notice: 100% refund or credit

Holiday services: no refund

For daily dog walking clients, you will not be charged if you notify us before 9AM.

We can discuss unique needs at our initial Meet N Greet. Not every pet is a match for our services, but we will do our best to work with you. We cannot care for pets with aggression or a history of biting.

Yes! Holidays are a busy time for us, so please make reservations in advance and expect to pay a holiday rate on New Year’s Eve, New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Pet sitting visits are available 7 days/week from 7AM to 9PM. We will do our best to arrive at the time you request.

Morning visits: 7AM – 9AM

Midday visits: 11AM – 2PM

Afternoon visits: 3PM – 5PM

Evening visits: 7PM – 9PM

My Pets Nanny Deb makes every effort to care for pets during bad weather of all types. But when road conditions hinder her efforts, Deb will contact you so you may make other arrangements.

Call Deb at (815) 405-5366 or use our handy contact form to get in touch. We’re always happy to help!